Punch Cards

1. Digital Format, Account Linking, and Activation

• Exclusively Digital: Craft Collective punch cards are issued solely in digital format. No physical punch cards, paper punch slips, or stamp cards are provided or accepted.

• Account Requirement: To receive, hold, or redeem a punch card, the user must have an active, verified account in the Craft Collective Member Portal (niagaracraftcollective.ca/login).

• Activation Prior to Use: All punch cards must be activated under the recipient’s specific member account before any session can be booked or redeemed. Punch credits cannot be applied retroactively to previous drop-in visits or past bookings.

2. Overview and Scope of Use

• Craft Collective punch cards provide prepaid, multi-session access to designated studio spaces, specialized workstations, or high-end creative equipment (e.g., 10 × 2-hour Open Studio sessions, 10 hours of Ricoma multi-needle embroidery machine time, or xTool laser cutter access).

• Punch cards are valid solely for the specific room, machine, activity, or duration designated on the specific package purchased.

• Sessions may not be split into increments smaller than the minimum block defined for that specific punch card package (e.g., a two-hour studio punch cannot be divided into two separate one-hour visits unless explicitly stated).

• Punch cards cover space and machine time only; raw consumables, blank apparel, specialty stabilizer, thread, laser blanks, vinyl rolls, and retail merchandise are sold separately unless expressly listed as included in the package.

3. Studio Safety Waiver Requirement

• Prior to entering the studio or using any equipment, all punch card holders must have a fully signed and active Craft Collective Studio Safety Waiver and Liability Release on file through their Member Portal account.

• Guests under 18 years of age require explicit parental or legal guardian sign-off before admission or equipment use. No guests under 14 years of age are permitted in the Craft Collective Studio.

• Failure or refusal to complete the safety waiver forfeits immediate studio access without refund or extension.

4. Equipment Orientation and Skill Prerequisites

• Punch cards granting access to specialized equipment (including the Ricoma multi-needle embroidery machine, xTool laser engraver/cutter, heat presses, and industrial sewing machines) require completion of our studio orientation or equipment certification before booking.

• Punch card hours cover independent, unassisted machine run-time. They do not substitute for formal instructional workshops or one-on-one digitizing lessons.

• If a maker is unfamiliar with machine setup, file preparation (.dst files, vector SVGs), or threading, studio staff reserve the right to pause the session and recommend a training workshop to prevent equipment damage or material waste.

5. Advanced Bookings and Capacity

• Studio workbenches and specialized machines must be reserved in advance through the Craft Collective Member Portal.

• Drop-ins attempting to redeem digital punch card credits are strictly subject to workbench and machine availability.

• Fair Use & Shared Space: Workstations and equipment run on a shared-capacity model. Each studio space has defined room capacities to ensure everyone enjoys a comfortable, productive visit. Users are expected to respect their booking window, clean their work area, and yield machines promptly for the next scheduled maker.

6. Expiry Dates

• Punch cards carry fixed expiration timeframes specified at the time of purchase and displayed directly within your Member Portal account (e.g., 6 months or 12 months from purchase date).

• All punches or hours must be redeemed prior to the stated expiration date.

• Unused hours or sessions remaining after the expiration date are void and will not be extended, refunded, or credited.

7. Non-Refundable and No Cash Value

• Punch cards have zero cash surrender value and cannot be exchanged, returned, or redeemed for cash, retail merchandise, or gift certificates.

• All punch card sales are final and strictly non-refundable once purchased.

8. Transferability and Gifting

• Gifting: Punch cards may be purchased as gifts. Upon purchase, a digital gift code or transfer link will be issued. The recipient must claim and activate the pass under their own Craft Collective member account to redeem sessions.

• Non-Transferable Post-Activation: Once a punch card is linked and activated under an individual member account, it is strictly non-transferable and remains tied exclusively to that named account holder.

• Exceptions: Only packages explicitly sold as a "Transferable Pass" or "Shared Family/Team Pass" may be shared. Standard punch card sessions cannot be divided among multiple individuals during a single visit.

9. Lost or Inaccessible Access

• Because all punch cards are digital assets stored within our database and linked directly to your member account, physical loss is not possible.

• If you lose access to your email address or account login, you must verify your identity with studio staff at 4675 Queen Street or via [email protected] to regain account access.

• Craft Collective is not liable for unauthorized session redemption resulting from shared or compromised personal account credentials.

10. Cancellation and No-Show Policy for Reserved Time

• If you reserve a dedicated machine or studio bench using your punch card balance and need to cancel or reschedule, you must provide at least 24 hours' advance notice via the Member Portal or by contacting the studio.

• Cancellations made with less than 24 hours' notice, or missed reservations ("no-shows"), will result in that session or booked block of hours being permanently deducted from your digital punch balance.

11. Studio Conduct and Tool Safety

• All makers using punch card access must adhere to Craft Collective studio guidelines, respectful community behaviour, and equipment cleanup protocols.

• Users are responsible for cleaning their workstations, returning tools to their designated stations, sweeping immediate creative debris, and leaving machines ready for the next creator.

• Craft Collective reserves the right to suspend or revoke punch card access without refund if a user repeatedly abuses equipment, violates safety protocols, or compromises the welcoming atmosphere of the studio.